26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10045 Someone from NSW thinks vodafone is at 3 Jan 2011 07:37:31 AM
I am sick of low coverage and no or little service.
3 Jan 2011 07:44:42 AM: You just wont listen will you? you only need to waste aprox 1 hour once, to be told to turn fone off, remove sim, reinsert sim, turn fone on. It is so easy to remember, such a simple process fixes absolutely everything. Doesnt it? I think its called a vodafix
3 Jan 2011 07:51:35 AM: The point is no one should have to do that. You don't have to do that on other networks.
3 Jan 2011 07:59:14 AM: it was a joke, customer service get you to do that to get you to hang up and turn your fone off. That process actually fixes very little.
It makes as much sense as you car not working and the nrma telling you to get the passengers to swap seats
that way you can tell them "thank you but I have tried that and it isn't the solution"