Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10051 Someone from NSW thinks vodafone is no help from outlets at 3 Jan 2011 08:36:37 AM
Incoming calls now go straight to message bank when I have full service, voice mail left comes in 1 to 2 hours late and when you call to get the voice mail it says it cant connect to get it. Out going calls fail to connect or take 1 min to connect. Visited the Erina Fair Vodafone store this morning their solution is to dissolve their affiliation with vodafone and say any complaint have to be directed to them. They changed my sim card and put my 3G iPhone on the 2g network saying they don't know when their 3G towers will be fixed but that should solve the problem. So I'm now paying for a 3G network and forced to use 2g so my phone works.