Ironic, isn't it, that 'Vodafone' is an amalgamation of shortened words for 'Voice, Data, Fone'. Because since I joined them, voice services have worked sporadically, data services have NEVER worked to any extent that might be considered useful, and the phone I purchased on a plan with them failed to perform certain vital functions despite being new out of the box. Luckily, Vodafone has it all figured out, I've found: their staff refuse to take complaints in store - you must call the help line (I simply refuse to refer to it as a 'customer service' line). But you can't get through to the help line without spending half your day waiting for someone to answer - that is, if your call isn't dropped! Try emailing them, and you'll receive a non-specific mass-produced response that amounts to 'We know, and we don't care to make any reparations or even sympathise.' So you're stuck. Just remember, and I swear I use this to get me through the day when every call I make cuts out and every text message I send comes back as 'failed to send', Vodafone is running itself into the ground. No customer will return to Vodafone after incidents like this, and a telecommunications company relies on its customer base. Somehow Vodafone finds it in its interest to ignore this fact. Reality: they will be laughing on the other side of their faces when droves of customers leave it, never to return. I'd prefer to pay more with another telco than pay for a service that doesn't work. And that's what I'll tell the hapless agent who calls me asking why I am switching providers when my contract term is up.