26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10098 Someone from NSW thinks vodafone is total fail at 3 Jan 2011 12:49:35 PM
When I lodged my complaint today they asked for specific locations where it drops out and where I experience network failure (phone dosent ring, no 3G etc) they said each was a single and new complaint that I would have to lodge. So if went to the beach and my phone failed -- new complaint. If I took the dog for a walk and phone didnt ring and I just got a voice message --- new complaint.
I told the guy if this was a joke and he said no. So my complaint just covers my home.
Why dosent Vodafone have more staff on to cover these high customer demands. Spend my whole day on hold.
3 Jan 2011 02:17:36 PM: that is the same problem i have had and they say i have to pay the money to cancel my contract ha vodafone is a joke