Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10099 Someone from QLD thinks vodafone is getting a new phone at 3 Jan 2011 12:50:01 PM
I went in to vodafone to get a new nokia n8, I had a photo of an x6 nokia. The girls did not show my the phone in displays. I told them my nieghbour had the nokia N8. They signed me up with the x6. I have had ploblems with the sim card spot on side of phone, ie: it did not stay flushed against phone, so I took it back, they said there was no fault with it, I asked to change the phone to the n8 as the contract was the same as the x6 plus $5 handset, well thats when everything fell apart. The girls sent me home to ring customer care, I got hung up on 4 times. Then got this lady who said that I can go back and get the n8 & $5 handset no problems. The girls at store said no. Rang up customer care, they said no, we then asked to be put onto this lady who said that I could do a swap but they said there is 4,000 of us working here, in other words bad luck. I ended up so irate to this guy who kept saying we won't do anything for you. I left feeling that angry I was shaking and felt sick to my stomach. I finally got a call from this lady who said I could swap, saying the phone was much more than the x6 in price and would I pay for half, Which I was offering to do with this moron I was talking to in the morning. Well at this stage I am looking at full purchase of the N8 at $699 & this lady is going to credit me $200 to my account. Hello how is that paying half the price. Any idiot would know half of $699 is $349.50. So it continues!!!!
3 Jan 2011 03:37:09 PM: Why did you get a X6? It didn't click with you that the box had X6 all over it and no mention of N8? You can purchase a N8 outright for less than $599 and it will work on any network.