Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10119 Someone from ACT thinks vodafone is 3G net at 3 Jan 2011 03:11:28 PM
This has been the most frustrating experience. After visiting my local vodafone service centre I was told that the CEO is aware of the problem and was told I to call 1555 or their 1300 to cancel my contract. After just over 30 mins on my mobile I hung up. I then used the shop one and waited a further 20 mins. During my time in the shop I witness vodafone selling another 3 mobiles and plans to people in the shop.Still with no luck and poor service from that end as well, I went home and called the 1300 from my landline while my mobile was charging. After waiting for 87 mins on one hand set and a further 54 mins ont he other yes they both wewent flat while waiting I was then told I was not speaking to the cancellation deapartment. I just couldnt beleive it. I said I have just been put through to cancellations." No mame what is your problem, so then I explained it again!I am unable to receieve phone calls the network says I am busy. I dont receive text messages until 8 hours or the next day after they have been sent. Someone was going to get back to me and they called me on my land line number when I was out ( How Convenient!) I have just called the 1300 back again and tried to cancellmy contract as they are in breach of their side of it. HOwever they wanted to charge me over 400 to pay out my contract I said no no. I politely explained to him that there is no cancellation policy as the company is in breach at their end and Im not going to pay for a service in which I dont receive professional coverage.I then expalined how Iwas with in my rights to go to the telecommunication ombudsman and make a formal complaint. Interesting enough the indian man on the other end said as long as I have a trail of evidence proving my claim I was with in my rights to do that. So it appears over in indias call centre they are more than aware of what has been happening but are full of excuses to offer me a free month while they fix my problem and they will get back to me.... You guessed it Im still waiting.
Graeme Samuels Head of the ACCC said that people are not within their wrights to just cancel there contracts and not pay, I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.
Also if you don't want to speak to Indian call centers or have any issue with them you may want to consider not using a mobile at all as all 3 companies use Mumbai customer care lines