Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10133 Someone from ACT thinks vodafone is ridiculous fail at 3 Jan 2011 04:10:09 PM
Unfortunately both my Grandfathers passed away (23rd Dec and 26th Dec)on both occasions family members who were trying to contact me were diverted directly to mine and my partners voicemail without even a missed call registering. It was only until I turned my phone on and off that I received the voicemail and several other text messages. This is simply not good enough, I have received a credit for December however they will not let us opt out of our ontract until they send a replacement sim card as this 'could' be the problem - load of rubbish.
3 Jan 2011 04:12:21 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Sorry to hear about your Grandfathers.
4 Jan 2011 10:24:55 AM: I was having some problems with the internet not working on my phone and they suggested it might be the sim card. I changed it over but nothing happened. In the end it was my brother who was able to fix the problem anyway... In anycase, I think it's a load of rubbish too! Sorry about your grandparents.