Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10135 Someone from ACT thinks vodafone is Customer Service at 3 Jan 2011 04:13:23 PM
I am with vodafone for the internet. Although my contract ran out about four months ago. When my contract ran out I rang them up. I was on hold for about 50 minutes, when I finally got through I told them that I wanted to cancel my internet service. The operator said they can not do it from there end they have to get the technicians to ring, which will be 24-48 hours. Guess what no phone call. I rang them back a week later told them the same thing and that I had already rang the previous week. The operator said the same thing technicians have to ring me. Guess what one week later still no phone call. I rang back and tried again, of course it was the same answer as the last to phone calls. So my husband said don't pay them. So we didn't pay them for four months they kept charging and now they have just cut my internet off. I have now gone prepaid with some one else. But as soon as that bill is paid they will connect me back up and its going to be the same story of trying to disconnect.