26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10151 Someone from ACT thinks vodafone is at 3 Jan 2011 05:51:42 PM

Until the ACCC comes up with something through their investigation Vodafone haven't done anything wrong officially yet!

Graeme Samuels of the ACCC stated that people are not within their rights to just cancel there contracts and not payout.

I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.
3 Jan 2011 05:58:39 PM: irrespective of their bluff, and wording of contracts, they are obliged by law to perform to acceptable standards. E.G. my contract says "not free from faults or interuptions" this wording does not overide the service they are required by law to provide. Surely they will save face and give people the option to bail out?
3 Jan 2011 06:01:51 PM: How can signing people up to contracts and not fully informing them of the coverage issues be anything other than false and misleading behaviour - their coverage does not provide the service they advertise it does. Many people use their mobile as their landline now, with unliited caps and naked dsl it makes sense - you expect your phome should work - Australia's charges are some of the highest in the world - it is expected that we should have the best service for this (in fact the high charges are connected to Telstra and their continuining control of the Austrlian telecommunications networks.

I am certain you would be off to ACCC if every few weeks your car failed to start and you were told by holden that they were aware of it but refused to do anything about it - you cannot sign people up to a 2 year contract and then fail to deliver - this is false and misleading behaviour and is very much the concern of ACCC
3 Jan 2011 06:08:24 PM: Guys there are ways around your contracts if the network provider is not performing the service you are paying for. We have seen so many posts from people informing us they got out of their contracts penalty free (some of them are located under the 'share your gain' link at the top. Also check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Best of luck :)
3 Jan 2011 06:14:38 PM: The issue isnt the contract - i dont want to change, go through the hassle of waiting in line at a store or waiting for a sim to arrive by mail - i dont want to go to optus or telstra - optus is just as bad abd telstra is overpriced, i want vodafone to be required to provide the service it states it will - or die in the process. The fundamental issue is telstra - the fact they are retailier and wholesaler means they can change the goal posts when ever they like - the ability to put in a reasonable alternative is costly and easily marginalised - vodafone should recognise the aust market is toughter, and that they can charge more here, and provide a commesurate service, but they know Telstra can be a coniving competitor and dont take the risk
3 Jan 2011 06:21:19 PM: Dissagree,Vodafone needs infrastructure and engineers to keep it running (mobile network), they oversold and are still advertising and selling furiously, they dont have infrastructure in place yet
3 Jan 2011 06:22:10 PM: I am not sure I understand your post as Telstra's 3G Network is not Vodafone's Network, so how can they be the cause to the problem? Yes your argument is valid for broadband, but not for a 3G network.

3 currently partially use Telstra's network but that is being phased out as 3 merged with Vodafone and a Vodafone are a major competitor (with over 6 million subscriptions in Aus) you can't hold them responsible for not letting a rival company use their network.

In relation to you wanting Vodafone being able to provide the service you pay for, I completely agree. As they are not providing that service for so many people, they shouldn't be charging people for it. Nor should they be signing more people up to it. That somehow needs to be regulated by a Government body, but that is just a pipe dream of mine.
4 Jan 2011 05:46:08 AM: It is absolutely right, you can't just port out or expect not to pay until the ACCC comes up with something themselves!

Graeme Samuels head of the ACCC has strongly advised this and has told everyone to be patient till they can get it worked out.

If you do just do it Veda Bay-corp/D&B will consider you completely in the wrong and your credit file will be screwed and they won't care a bit about the Vodafone factor