Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10151 Someone from ACT thinks vodafone is at 3 Jan 2011 05:51:42 PM
Until the ACCC comes up with something through their investigation Vodafone haven't done anything wrong officially yet!
Graeme Samuels of the ACCC stated that people are not within their rights to just cancel there contracts and not payout.
I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.
Until the ACCC comes up with something through their investigation Vodafone haven't done anything wrong officially yet!
Graeme Samuels of the ACCC stated that people are not within their rights to just cancel there contracts and not payout.
I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.
I am certain you would be off to ACCC if every few weeks your car failed to start and you were told by holden that they were aware of it but refused to do anything about it - you cannot sign people up to a 2 year contract and then fail to deliver - this is false and misleading behaviour and is very much the concern of ACCC
3 currently partially use Telstra's network but that is being phased out as 3 merged with Vodafone and a Vodafone are a major competitor (with over 6 million subscriptions in Aus) you can't hold them responsible for not letting a rival company use their network.
In relation to you wanting Vodafone being able to provide the service you pay for, I completely agree. As they are not providing that service for so many people, they shouldn't be charging people for it. Nor should they be signing more people up to it. That somehow needs to be regulated by a Government body, but that is just a pipe dream of mine.
Graeme Samuels head of the ACCC has strongly advised this and has told everyone to be patient till they can get it worked out.
If you do just do it Veda Bay-corp/D&B will consider you completely in the wrong and your credit file will be screwed and they won't care a bit about the Vodafone factor