Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10156 Someone from ACT thinks vodafone is Appalling at 3 Jan 2011 06:28:15 PM
I have already documented my many issues with Vodafone here - apart for a poor reception,poor data download, poor reliability, inability to bill correctly and having woefully inadequate systems and being in denial of the extent of their problems and not putting forward plans on how they will fix their problems they are great. Perhaps they can should have spent some of the money put toward sponsoring the cricket to actually improving customer service.
However I digress. For those interested here is an article on how the same kind of inattention to customers impacted AT&T Wireless in the early part of this decade in the USA. The full article to "Project Management: AT&T Wireless Self-Destructs" is available here http://www.cio.com/article/32228/Project_Management_AT_T_Wireless_Self_Destructs?page=1&taxonomyId=3198 - it is well worth a read and would be quite instructive to Vodafone management.
However I digress. For those interested here is an article on how the same kind of inattention to customers impacted AT&T Wireless in the early part of this decade in the USA. The full article to "Project Management: AT&T Wireless Self-Destructs" is available here http://www.cio.com/article/32228/Project_Management_AT_T_Wireless_Self_Destructs?page=1&taxonomyId=3198 - it is well worth a read and would be quite instructive to Vodafone management.
3 Jan 2011 06:55:00 PM: Reading the article now, fascinating stuff! Thanks for sharing. If only Voda execs saw this article when they made some key decisions since the merger.
3 Jan 2011 09:58:00 PM: goes to prove these fat-cat executives are dumber than a toilet cleaner...
4 Jan 2011 07:37:59 AM: You shouldn't insult toilet cleaners