26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10164 Someone from NSW thinks vodafone is not bad, but could be easier to research at 3 Jan 2011 07:22:22 PM
My complaint isn't really about the service, which is fairly decent. My complaint is more about the website. I check it every now and again to see what special offers and such are on, and I read something about "free facebook*" or "free Nokia Mail*"
Four hours of heavy reading, I still have no idea if I am eligible for free facebook, what bonus features I get when I recharge, and whether or not I can buy a new phone outright on the plan I already have
3 Jan 2011 08:09:56 PM: hahaha funny you mention this - i was just on their site checking out data packages for my phone and found it very wierd that they had 'members offers' on this. but then i also read expires by the last day of November (2010)
Come on Vodafone!! update your details and make them a little user friendly!
3 Jan 2011 08:52:58 PM: lol this reminds me of the time i was trying to figure out the costs of turning roaming on, i read over the website over and over and could not understand and ended up having to go into a store to ask what will i be charged for if i turn romaing on, and the girl said NOTHING, i asked again and told her i would not be doing it if it had charges, and she assured me it would not get any charges. well lo and behold got back from my trip to a $250 phone bill, and wat was the charges listed under....ROAMING. thanks for nothnig, after months of trying to get the staff at the store to help and being told to ring up then waiting on hold forever to be told to go into store. it was rediculous. i ended giving up and paying it coz the bill was due and im sure they would of charged me some sort of late fee. assholes. never got my money back.
4 Jan 2011 12:35:20 AM: Whilst it's a bit of a given she should have continued, she was correct. It does cost nothing to turn roaming on, which is what you asked. However roaming charges are charged on top of the cap when overseas. She should have lead into that.
4 Jan 2011 06:13:09 AM: When you travel international, you need to turn roaming on & have all calls forwarded to your voicemail before you leave Autralia. That way you can check your message when you want & you don't get charged for them calling you as it's a local call. I then usually get a SIM card for the country I'm In & take a second handset for using that. Iphones have special international bundles you can pay in advance for that are much cheaper to use.