26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10172 Someone from NSW thinks vodafone is at 3 Jan 2011 08:44:19 PM
no reception in most of my house ,then have 2 locked prepaids as well as one on 2 year plan so we can ring eac other wgat a joke that is ,,,loys of dead spots all over my area ,drops out ,long cues in customer service ,,,,got told at one vodafone shop it would take hours to get on to them too,,, lots of hundreds hours waiting on phone to complain,, then when u get through they loose you in there system ,i mean they cut you off ,,or u loose connection ,,,,,,,,,,i put up with it for ages till recent stuff on news and of course your anazing vodafail site,,,,please give me back my lost mega hours of lost time and missed calls sms/s you dill heads vodafone u dills
3 Jan 2011 10:50:04 PM: Vodafone owes a lot of people a lot of hours through their customer service...........or lack of!!! Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!