26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10177 Someone from VIC thinks vodafone is 3 is rubbish at 3 Jan 2011 09:02:35 PM
I have had nothing but bad reception since switching to 3, 1 year ago.

However, as of December 24th 2010, I have no 3G signal when I am at home IN NORTH FITZROY (which is close to the Melbourne CBD).

Also, my phone had been 'roaming' since the above date. I don't live in the country and my suburb is not a "high traffic area" at this time as most people are away on vacation.

They (3) have sent me on a wild goose chase and after 6-7 hours wasted trying to work out what the problem is, I still have to "wait" as the "technical people" are still on "Christmas break". I am so fed up, I want out!!!
3 Jan 2011 10:48:22 PM: Blimey..........if it's bad now, what is it going to be like when the people come back from holiday???? Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!