Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10180 Someone from NSW thinks vodafone is the pits at 3 Jan 2011 09:18:54 PM
Just got back (10.30 pm) from picking my wife and daughter up from the train back from Goulburn to Gosford. I was trying to call them, and they were trying to call me, for the whole journey, me to find out how they were travelling, and them, to tell me that they were 1 hour late. Finally got a call from them at 9.35, after I had met, and waited for the two trains (30 mins apart) that they had missed. Trip home is 30 mins, so just had to wait, fuming, while Vodafail droppped me straight to voicemail, and refused to send my SMS. They got dropouts, trying every five minutes from Goulburn, all the way to Strathfield on a coach, then at Strathfield station, and on the train until Hornsby, when they finally got a signal. This lousy company wasted 1 1/2 hours of my life, because their bloody network just doesn't work!
3 Jan 2011 10:03:03 PM: What a nightmare for you and the family!! Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract and perhaps enable you to move to a responsible provider! Good luck and let us know what actions you are going to take!