Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10189 Someone from NSW thinks vodafone is bad 3G data performance at 4 Jan 2011 01:44:57 AM
Well I heard from a very trusted source Vodafone is replacing the whole ailing Nokia (NSN) 2G/3G network with a Chinese vendor who was half the price of the NSN bid. How is paying less money going to bring on better quality..it is all about Vodofone shareholders maximizing profits not maximizing customer experience..
The only problem is it will take 12 to 18 months to replace the whole network so I suspect more pain to come for some time.... based on the Chinese vendor's performance Vodafone will either have the best network in 18 months or be back to where we are today... big gamble to take with a Chinese low cost vendor....
Everyone is focused on Vodafone but friends of mine had similar network failures on Optus with the whole mobile network down for hours three weeks ago who also have the same Nokia/NSN network...maybe Optus will be next to follow....
In the past the Australian Communications Authority would publish percentage % of dropped and failed 2G call benchmarks for all 4 carriers. Since the three carriers built their own 3G networks the Australian Communications Authority has not bothered to force the carriers to publish their % of dropped and failed 3G 'voice' AND 3G 'data' calls?? Australian Communications Authority it is your job to look after the public objectively!!
If Vodafone wants to keep blaming their customers by saying it could be a handset issue why doesn't Vodafone make the first move and do what used to be done on the old 2G network by publishing monthly the percentage of dropped and 'failed' attempt voice calls and percentage of dropped packets, average data throughput and average latency for mobile 3G data calls? Vodafone transparency is the best honesty rather than pushing propaganda to your employees that everything is OK and this is just a beat up via the media!!
The technology is there today to track your 3G data performance, suburb by suburb, state by state publish it and raise the bar to Telstra and Optus to match you in performance with your published data for all your customers to see!
The only problem is it will take 12 to 18 months to replace the whole network so I suspect more pain to come for some time.... based on the Chinese vendor's performance Vodafone will either have the best network in 18 months or be back to where we are today... big gamble to take with a Chinese low cost vendor....
Everyone is focused on Vodafone but friends of mine had similar network failures on Optus with the whole mobile network down for hours three weeks ago who also have the same Nokia/NSN network...maybe Optus will be next to follow....
In the past the Australian Communications Authority would publish percentage % of dropped and failed 2G call benchmarks for all 4 carriers. Since the three carriers built their own 3G networks the Australian Communications Authority has not bothered to force the carriers to publish their % of dropped and failed 3G 'voice' AND 3G 'data' calls?? Australian Communications Authority it is your job to look after the public objectively!!
If Vodafone wants to keep blaming their customers by saying it could be a handset issue why doesn't Vodafone make the first move and do what used to be done on the old 2G network by publishing monthly the percentage of dropped and 'failed' attempt voice calls and percentage of dropped packets, average data throughput and average latency for mobile 3G data calls? Vodafone transparency is the best honesty rather than pushing propaganda to your employees that everything is OK and this is just a beat up via the media!!
The technology is there today to track your 3G data performance, suburb by suburb, state by state publish it and raise the bar to Telstra and Optus to match you in performance with your published data for all your customers to see!