Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10192 Someone from NSW thinks vodafone is Transfer from PostPaid to PrePaid - no phone for 24hours at 4 Jan 2011 04:55:25 AM
My daughter left for a year in Spain. I called on the day she left and they said it would take two hours to transfer from PostPaid to Prepaid and then all I had to do was to reCharge the phone. After three hours I couldn't ring 1555 from the phone - another 45 mins and four department transfers later I was told that due to a technical glitch it would be 24 hours before the phone would be useable. Daughter left with her useless phone. Fail, Vodafone. As soon as this is working I will transfer this account to another carrier. There is absolutely no advantage to staying with Vodafone. And with three other Vodafone accounts, all of which are having an incredible number of failed calls, I will be seeking to transfer. My sister and her three accounts are also leaving Vodafone due to the frequency of failed calls and delay in reception of SMS messages.