Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10220 Someone from QLD thinks vodafone is MONUMENTAL at 4 Jan 2011 08:55:55 AM
I phoned Vodafone on 3/12/10 to change my direct debit account details, as I have commenced maternity leave ( ihave a newborn bub), and the account will now be paid by my husband via DD from his account.
On 31/12/10 we noticed that Vodafone had taken my Dec bill amount ($72.29) from my OLD account - which I cancelled as previously stated. On the same day they DD my husbands account for $275.63!!!!
I know EXACTLY what Vodafone has done:
When I phoned on the 3/12/10 to change my DD account details, the Vodafone call centre staff has updated this info to SOMEONE ELSES ACCOUNT. This is WHY my Dec 2010 bill has been DD from my OLD account - Then my NEW account details have been used to pay SOMEONE ELSES ACCOUNT! UNBELIEVABLE!
Since I identified this problem 3 days ago...I have contacted Vodafone via phone: 7 times- without any resolution, as the call centre staff couldn't understand my problem. Attempts to fax information as requested by a "supervisor": 9 times unsuccessfully. I have now also had 4 x txt msgs, 1 x voicemail (the line kept dropping out) and have submitted my complaint 2 x via online form on Vodafone website to "billing" & "legal", and have also emailed it to a "supervisor" from @3globalservices.com??
Words cannot describe how angry I am at this situation...I have been a loyal customer since 1996. I wonder how many weeks this will take to be resolved? What about overdrawing our account? leaving us with no money over the NY weekend/pub hol? Yep nice work!
Vodafone = A FAIL OF EPIC PROPORTIONS
p.s. have notified banks of "unauthorised direct debits"
On 31/12/10 we noticed that Vodafone had taken my Dec bill amount ($72.29) from my OLD account - which I cancelled as previously stated. On the same day they DD my husbands account for $275.63!!!!
I know EXACTLY what Vodafone has done:
When I phoned on the 3/12/10 to change my DD account details, the Vodafone call centre staff has updated this info to SOMEONE ELSES ACCOUNT. This is WHY my Dec 2010 bill has been DD from my OLD account - Then my NEW account details have been used to pay SOMEONE ELSES ACCOUNT! UNBELIEVABLE!
Since I identified this problem 3 days ago...I have contacted Vodafone via phone: 7 times- without any resolution, as the call centre staff couldn't understand my problem. Attempts to fax information as requested by a "supervisor": 9 times unsuccessfully. I have now also had 4 x txt msgs, 1 x voicemail (the line kept dropping out) and have submitted my complaint 2 x via online form on Vodafone website to "billing" & "legal", and have also emailed it to a "supervisor" from @3globalservices.com??
Words cannot describe how angry I am at this situation...I have been a loyal customer since 1996. I wonder how many weeks this will take to be resolved? What about overdrawing our account? leaving us with no money over the NY weekend/pub hol? Yep nice work!
Vodafone = A FAIL OF EPIC PROPORTIONS
p.s. have notified banks of "unauthorised direct debits"
4 Jan 2011 01:38:06 PM: hahaha how shit is Vodafone, seriously. Everyone contact the TIO, get out of your contract, go to Optus and Telstra and leave Vodafone to close its doors. Bye bye with your shit service Vodafail.