Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10227 Someone from ACT thinks vodafone is failing and needs to get it's act together at 4 Jan 2011 09:05:56 AM
Calls have been coming through and going directly to voicemail. A missed call has not been registering. My phone doesn't even ring and on some occasions I won't receive notification of the voicemail until the following day.
I have little to no reception where I live (Dunlop). The 3G internet is very slow and several times a day my Iphone registers no internet connection at all.
Further to this, I waited on hold for 50 minutes on 14th of December to order a new Iphone which I was advised would take anywhere up to 3 weeks. I called last week and was on hold for 70 minutes and hung up out of sheer frustration. I then called back on the 31st December and waited on hold for 20 minutes to be put through to a call centre in which I was told that I would receive the handset by the 6th of January... I am still awaiting the new handset at this stage.
I have little to no reception where I live (Dunlop). The 3G internet is very slow and several times a day my Iphone registers no internet connection at all.
Further to this, I waited on hold for 50 minutes on 14th of December to order a new Iphone which I was advised would take anywhere up to 3 weeks. I called last week and was on hold for 70 minutes and hung up out of sheer frustration. I then called back on the 31st December and waited on hold for 20 minutes to be put through to a call centre in which I was told that I would receive the handset by the 6th of January... I am still awaiting the new handset at this stage.