Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10234 Someone from NSW thinks vodafone is Carelessly Extreme at 4 Jan 2011 09:18:31 AM
Have received 10+ voicemails and even more SMS all in one go... Problem is.... Messages were left 2-10 days earlier.....
Service was disconnected twice due to vodafone dropping my direct debit info.
Have spent many hours over the last 15 months inshore, many more hours on the service/help (sic) line with operators disconnecting me when unable to assist or answer questions, so they 'transfer' me to no-one.
And to top it off, I even have 2 text messages from vodafone asking me to call them because....wait for it.... 'we can't get hold of you on your mobile'!!!!!
If they can't call me, how in the heck am I supposed to call them?!?!?!? My other phone (tin cans and string) don't reach Mumbai.....
And on more than a number of occasions I was told it is apples fault.... ..... And this was after 7 months of dramas and vodafone told me it would take up to 3 weeks to fix/swap the phone, so I waited for new software (which made no difference to the crap network service), finally got fed up enough to travel half a day to the Apple store and they swapped it over in less than 10 minutes... And guess what PROBLEM IS STILL HAPPENING ON THE NEW PHONE
VODAFONE YOU SUCK, you have cost me hundreds in lost business revenue, countless hours on hold (or 'try this try that' reset, reboot, oh and don't forget NAP TIME), and more than a couple of nights lost sleep due to stress and frustration!!!!
And yes vodafone, all this is logged in your crm system.
Oh, and get rid of Lara - she is as useless as udders on a frog.
Service was disconnected twice due to vodafone dropping my direct debit info.
Have spent many hours over the last 15 months inshore, many more hours on the service/help (sic) line with operators disconnecting me when unable to assist or answer questions, so they 'transfer' me to no-one.
And to top it off, I even have 2 text messages from vodafone asking me to call them because....wait for it.... 'we can't get hold of you on your mobile'!!!!!
If they can't call me, how in the heck am I supposed to call them?!?!?!? My other phone (tin cans and string) don't reach Mumbai.....
And on more than a number of occasions I was told it is apples fault.... ..... And this was after 7 months of dramas and vodafone told me it would take up to 3 weeks to fix/swap the phone, so I waited for new software (which made no difference to the crap network service), finally got fed up enough to travel half a day to the Apple store and they swapped it over in less than 10 minutes... And guess what PROBLEM IS STILL HAPPENING ON THE NEW PHONE
VODAFONE YOU SUCK, you have cost me hundreds in lost business revenue, countless hours on hold (or 'try this try that' reset, reboot, oh and don't forget NAP TIME), and more than a couple of nights lost sleep due to stress and frustration!!!!
And yes vodafone, all this is logged in your crm system.
Oh, and get rid of Lara - she is as useless as udders on a frog.