Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10245 Someone from NSW thinks vodafone is Totally at 4 Jan 2011 09:43:48 AM
Initially had trouble getting my first account from them. After numerous calls to people who don't speak or understand english very well finally got my account 2 months after I initially signed up. Since then have not received calls or messages on occasions and had people complain to me that I haven't returned their calls after they have left numerous messages. Bit hard to return calls or reply to messages when you don't get them!!!! Calls also drop out and reception is bad. Don't bother using my partner's computer at home (on vodafone) as continually drops out, is slower than dial-up and that's if you can get on at all. When signed up asked about coverage in our location and was told that it was very good, reality is that it is very BAD. My partner tried numerous times over the last couple of weeks to get onto this site and eventually did, but had to give it a number of goes to get his pain posting in as it dropped out all the time. NOT HAPPY VODAFONE. Would like to be released from my contract so that I can sign up with somebody who cares about their customers and their business.