26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10249 Someone from QLD thinks vodafone is maximum fail at 4 Jan 2011 10:03:14 AM
I am 18 months into my 24 month contract, and it has been problems from day one.

I was supplied with a phone that had already been used - there were text messages saved onto the phone and the phone did not work properly, it was clearly a demo phone. After days of speaking to vodafone, and getting nowhere I went to the TIO. Only then did my issues become important enough to be resolved and my phone replace.

I have had terrible signal since the begining, my phone drops out calls constantly, I cannot connect to the internet, I have people telling me they call me but my phone does not work - This happened as recently as christmas 2010! I also have mobile broadband with vodafone - waste of time all it does is drop out constantly!
your right..vodafone is a massive fail. Impossible to get out of their contracts - as soon as mine is up I am connecting to another provider.