Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10263 Someone from NSW thinks vodafone is Appauling outage at 4 Jan 2011 10:55:29 AM
In Aug 2009 when Vodafone switched over to 3G network, I was working in the NSW Snowy Mountains region. From Cooma through to Jindabyne, there was no Vodafone coverage at all.
I rang Vodafone, got through to their local Indian customer service centre, and was told that they had no issues reported in that area.
I then rang the local radio station, and there was widespread outage and complaints coming into the radio station about the coverage.
When I rang Vodafone back and advised that there was a local issue, again got told that the they had no reported outage.
As I was running a business which relied on my Vodafone phone, I was forced to get a pre-paid phone with another company.
Coverage in this area having just visited the area Jan 2011, is still limited from Cooma through to Jindabyne. Several call drop outs and no coverage experienced.
I rang Vodafone, got through to their local Indian customer service centre, and was told that they had no issues reported in that area.
I then rang the local radio station, and there was widespread outage and complaints coming into the radio station about the coverage.
When I rang Vodafone back and advised that there was a local issue, again got told that the they had no reported outage.
As I was running a business which relied on my Vodafone phone, I was forced to get a pre-paid phone with another company.
Coverage in this area having just visited the area Jan 2011, is still limited from Cooma through to Jindabyne. Several call drop outs and no coverage experienced.
4 Jan 2011 11:00:09 AM: