Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10271 Someone from NSW thinks vodafone is a joke at 4 Jan 2011 11:10:44 AM
besides the fact that it the whole process of ordering a iphone took me over 12 hrs on the phone to them and then, they send me a wrong sim to a completely different number. Then they once i have sent them a msg to check my accout on 1512, one day it said i owed $11 then 2 days later $940....??
i called up 2 weeks ago to find out what was wrong and the operator took 40 mins to figure out the charges... which were actually incorrect and i only really had to pay $110... i was promised a credit of $50 ....
i just received my bill and its not $110 that i owe but $289 and no credit.....
are these guys for real???
o and now its been .... let me check .... 29 mins that i have been on hold to get connected to the billing department to try to resolve this issue again hmmmm i think its about the 15th time i call..
i called up 2 weeks ago to find out what was wrong and the operator took 40 mins to figure out the charges... which were actually incorrect and i only really had to pay $110... i was promised a credit of $50 ....
i just received my bill and its not $110 that i owe but $289 and no credit.....
are these guys for real???
o and now its been .... let me check .... 29 mins that i have been on hold to get connected to the billing department to try to resolve this issue again hmmmm i think its about the 15th time i call..
4 Jan 2011 11:14:37 AM: Oddly enough the same billing issue happened to me!!! Similar story to the one you have outlined!!! Vodafone is in a shambles at the moment!!! Can you please enter the Call waiting times in the tab named 'On Hold Again?' it helps us to compile hard statistics regarding customer care waiting times. The other thing to do is Check out the 'How To Complain' tab at the top of the page, take it to the TIO and let us know how you get on!!
4 Jan 2011 11:30:44 AM: Still on hold?????