Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10289 Someone from SA thinks vodafone is service down, but not out. at 4 Jan 2011 12:04:07 PM
It's a good thing we live in a civilised country other most of the people here would be locked up.
Time for some balance to the discussion.
I have been on Vodafone pretty much since they started in Australia, using both voice and data, travelled overseas, and used vodafone in my business, as well for my family - (corporate and private).
Overall - i find them good - but not great - but honestly are the others any better??
So - first -The good.
1. 99% of the time i can make a call or use data when i need to.
2. Vodafone Business Support (and we only have six handsets - so we are not corporate by any stretch) - has never let me down. 'Consumer' assistance - 'Lara' is useful, but the rest is - in a word - a frustration.
I will also assume for the best part that Vodafone in Australia - unlike Telstra - have been able to optimally locate their Cell tower locations, unlike Telstra who needed to make use of their analog locations - which where sub-optimal for GSM.
But the not so Good.
1. i don't think i have ever - in more than 15 years - had good reception in any of the homes i have lived in - and others have shared similar stories - conclusion: Vodafone need to increase their output power somewhat.
2. Cell handover issues - as a regular - hands free whilst driving - user I can say that Vodafone have issues (and other may also) when a cell handover occurrs from 2G to 3G - with the result - dropped call.
3. Data on my phone - in some situations has been - just like the Telstra advert describes for 'other' networks.... hopeless.
Of late:
4. i have experienced the - delayed time to start call issues - that other have described.
5. Bitsy data - with my phone switching from HSDPA to 3G and back constantly - for some reason, and in most cases no traffic on 3G, only on the HSDPA - ??? Why did it need to change!
So in balance, i am not entirely happy with Vodafone, but choosing to stay with them out of loyalty, and better the devil you know that the one you don't. The comments of other Vodafail respondents having ill considered rants - are not helping - unless they are fact based, and constructive (having said that, i understand and relate to the frustration - but then changing providers is probably what you need to do.)
So, this has only made me less loyal, but not enough to change - yet! Who knows once everyone leaves vodafone, and they fix the network - they'll be the best network in Australia with very few using it.... food for thought.
Time for some balance to the discussion.
I have been on Vodafone pretty much since they started in Australia, using both voice and data, travelled overseas, and used vodafone in my business, as well for my family - (corporate and private).
Overall - i find them good - but not great - but honestly are the others any better??
So - first -The good.
1. 99% of the time i can make a call or use data when i need to.
2. Vodafone Business Support (and we only have six handsets - so we are not corporate by any stretch) - has never let me down. 'Consumer' assistance - 'Lara' is useful, but the rest is - in a word - a frustration.
I will also assume for the best part that Vodafone in Australia - unlike Telstra - have been able to optimally locate their Cell tower locations, unlike Telstra who needed to make use of their analog locations - which where sub-optimal for GSM.
But the not so Good.
1. i don't think i have ever - in more than 15 years - had good reception in any of the homes i have lived in - and others have shared similar stories - conclusion: Vodafone need to increase their output power somewhat.
2. Cell handover issues - as a regular - hands free whilst driving - user I can say that Vodafone have issues (and other may also) when a cell handover occurrs from 2G to 3G - with the result - dropped call.
3. Data on my phone - in some situations has been - just like the Telstra advert describes for 'other' networks.... hopeless.
Of late:
4. i have experienced the - delayed time to start call issues - that other have described.
5. Bitsy data - with my phone switching from HSDPA to 3G and back constantly - for some reason, and in most cases no traffic on 3G, only on the HSDPA - ??? Why did it need to change!
So in balance, i am not entirely happy with Vodafone, but choosing to stay with them out of loyalty, and better the devil you know that the one you don't. The comments of other Vodafail respondents having ill considered rants - are not helping - unless they are fact based, and constructive (having said that, i understand and relate to the frustration - but then changing providers is probably what you need to do.)
So, this has only made me less loyal, but not enough to change - yet! Who knows once everyone leaves vodafone, and they fix the network - they'll be the best network in Australia with very few using it.... food for thought.
6 Jan 2011 10:26:15 AM: haha your kidding me right...man your so very loyal with your money maybe you have so much you can spare me some ,,but lets not do any electronic transfers or any other telecomunications deals whilst using anything vodaphone is connected too ...haha bloody ha