Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10291 Someone from QLD thinks vodafone is Desperately bad at 4 Jan 2011 12:09:18 PM
Vodafone/3 network coverage map says that my new home is in an area with a full service. I'm lucky if I get to use the internet for 10 mins. My mobile phone drops out almost as regularly. I have just been to see the people in the shop and the assistant who dealt with me was super supportive and really fought on my behalf. As opposed to their technical help who told me that I needed a new pc operating system! I'm prepared to keep my mobile but I would like to have an internet connection. They have refused to cancel my 2 year contract which is only 10 months elapsed. Now I have to go through the hoops of switching to Vodafone to prove that that doesn't work, spend more money on monthly fees and getting more and more frustrated that I have no internet. Why can't they see that if I were getting a decent service, I wouldn't be in there complaining in the first place.