Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10308 Someone from QLD thinks vodafone is Rubbish! at 4 Jan 2011 01:12:36 PM
I paid many many many many many months of UNUSED mobile broadband because I could NOT use it. Not because I didnt want to use it.
Many attempted calls, went in circles at call centres - they make it too hard so you just give up.
They just kept taking my direct debit each month. 24 months of DEAD MONEY gifted to vodafone.
As soon as my phone contract finishes this month I will go to another provider. Im not even going to start on the reception of my phone. Somewhat usable however compared to unable to be used internet for 2 years.
Many attempted calls, went in circles at call centres - they make it too hard so you just give up.
They just kept taking my direct debit each month. 24 months of DEAD MONEY gifted to vodafone.
As soon as my phone contract finishes this month I will go to another provider. Im not even going to start on the reception of my phone. Somewhat usable however compared to unable to be used internet for 2 years.
Please, and this goes for everyone here, please keep your complaints fairand reasonable and only level blame at Vodafone when it is genuinely their fault. I can imagine Vodafone reading this website and seeing all exaggerated rubbish on here and just dismissing it all, even us who have real complaints. It's the same reason why when I call customer care I have to wait on hold for so long because of all the bullshit on hold ahead of me in line.
Now I live in a populated area and ofcourse dont have the internet now - but my phone is always dropping out?
Im glad the technical support assisted you better and that there are good outcomes for some!