Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10316 Someone from NSW thinks vodafone is i am willing to pay out the contract so i can leave at 4 Jan 2011 01:46:14 PM
where do i start ...
i have not been able to access my account info online for 6 months
i have not been able to use the online system or get hold of anyone to set up global roaming for work trips and holidays .. then recently i did finally get someone in the call centre to do it, but it would not work for 4 of the 5 weeks I was overseas. They sent me an email to say it works and today once I got through again they said it works. I can guarrantee that it doesnt. So I have paid for 4 weeks of NO service.
They made an error and did not invoice me for my last account and are adding it to my next one.
Today, again the website would not work and then when i called, the first time the system hung up after 5 minutes. Then second time, i was on hold for ages, then listening to a ringing phone for about 5 minutes, then when finally through i could only hear them partially due to them breaking up lots (i had to call from a landline as my iphone now doesnt work thanks to the new software update i put on it yesterday)
I asked for the amount i need to payout to finish my contract but they could not tell me as they said that there is an 'order' on my account and they cannot provide me that information ...
and that is just a bit of the problem.
Was with them for 13yrs but now .. willing to PAY money to get away!
i have not been able to access my account info online for 6 months
i have not been able to use the online system or get hold of anyone to set up global roaming for work trips and holidays .. then recently i did finally get someone in the call centre to do it, but it would not work for 4 of the 5 weeks I was overseas. They sent me an email to say it works and today once I got through again they said it works. I can guarrantee that it doesnt. So I have paid for 4 weeks of NO service.
They made an error and did not invoice me for my last account and are adding it to my next one.
Today, again the website would not work and then when i called, the first time the system hung up after 5 minutes. Then second time, i was on hold for ages, then listening to a ringing phone for about 5 minutes, then when finally through i could only hear them partially due to them breaking up lots (i had to call from a landline as my iphone now doesnt work thanks to the new software update i put on it yesterday)
I asked for the amount i need to payout to finish my contract but they could not tell me as they said that there is an 'order' on my account and they cannot provide me that information ...
and that is just a bit of the problem.
Was with them for 13yrs but now .. willing to PAY money to get away!