Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10320 Someone from WA thinks vodafone is Useless at 4 Jan 2011 01:53:36 PM
I use my Vodafone mobile for business and my calls drop out constantly. I am forced to travel into the office more often so that I can use a landline. I do not live outback, merely 15 mins from the city and yet I often get no signal. It also cuts out in the middle of Perth CBD which is unacceptable. When I spoke to Vodafone they told me it was my handset (iPhone 3GS) and not the signal and to send it to the repair centre, but there was no replacement offered! I cannot afford to give up my phone as I use it for email on the go, so I just have to suffer. I will be contacting Vodafone to attempt to cancel my contract which has 10 months remaining and move to Telstra.