Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10324 Someone from NSW thinks vodafone is MASSIVE at 4 Jan 2011 01:59:59 PM
Hello,
I am writing in complete disgust and fustration to Vodafone. I have now been trying to contact someone over the period of 3 weeks. The first time I got cutt off, a few times you have NOT returned my phone call as requested, and another time I called to complain about being OVERCHARGED for my last bill, and they A didn't understand me from language barriers, and B refused to state that they had overcharged me, and that it was all apart of the "GST amount". I have now gone into the city to go to a vodafone store to request for help - They viewed my last bill and indeed stated that I had been over-charged. They told me they would write the facts into my customer number ID and telefone number, so that when I called Vodafone would sort this out. I have now been waiting on the phone for 47 minutes only to be told that Vodafone is undergoing difficulties. I am actually REPULSED and will NEVER go with vodafone ever again.
I am writing in complete disgust and fustration to Vodafone. I have now been trying to contact someone over the period of 3 weeks. The first time I got cutt off, a few times you have NOT returned my phone call as requested, and another time I called to complain about being OVERCHARGED for my last bill, and they A didn't understand me from language barriers, and B refused to state that they had overcharged me, and that it was all apart of the "GST amount". I have now gone into the city to go to a vodafone store to request for help - They viewed my last bill and indeed stated that I had been over-charged. They told me they would write the facts into my customer number ID and telefone number, so that when I called Vodafone would sort this out. I have now been waiting on the phone for 47 minutes only to be told that Vodafone is undergoing difficulties. I am actually REPULSED and will NEVER go with vodafone ever again.