26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10340 Someone from QLD thinks vodafone is Huge Fail at 4 Jan 2011 02:45:26 PM
Overcharging of my account. Vodafone wanted an extra $66 for absolutely nothing. I am on a $29 cap and was charged $97 for my first bill when i did not even go over my usage for the month. Then when i signed to Vodafone, part of my contract for the first 12 months was to receive 1GB of download for the first 12 months then 50MB for the remaining 12 months. I only have 50MB right from the start. They have dishonoured the contract as far as i am concerned and should be terminated. Been on hold with them for a minimum of 45min each call then they hang up.
4 Jan 2011 05:31:55 PM: 1st bill huh? Heard of a thing called Pro Rata Charges? What this means for you is that your first bill wiil always be higher because it's for your first month in advance plus the amount of days from when you first connect up until the first billing cycle date, e.g. if you sign up for a $29 cap on the 1st and Vodafone's next billing cycle is the 15th, the first bill should be for $29 + approx. $15(1/2 a month). Now, on a $29 cap you get $150 of credit for a month, so for half a month you should only get $75. Is it possible that you overspent on what you partially received when you may have thought you had the full $150? As for the bonus 1GB for 12 months, that's is for 12 months not 12 months and the little partial month you begin with. You should have the full 1GB + 50MB from the first full month.
Pro Rata is listed on the details of the contract you signed. If the sales consultant didn't properly explain this then Customer care might be able to offer a discount.