26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10369 Someone from QLD thinks vodafone is at 4 Jan 2011 04:05:43 PM

I have already made calls regarding the extremely bad network coverage I am experiencing from Vodafone! Some of the problems include constant call drop outs, Messages taking 5+ days to be received if the come through at all ( this includes Voicemail, Text and MMS), Poor Customer Service etc.

I am loosing thousands of dollars in Business due to clients not being able to contact me, or if they leave a message I am not receiving it on time. I have been into the Vodafone stores and no one can help. I had previously tried contacting technical support but do not have the time to be sitting on the phone for hours, until Friday the 31st of December 2010. On this date I first tried calling 1555, from my mobile after waiting on the phone 15mins the call dropped out I tried a further 10 times, only to face the same issue! I then used a landline and selected the callback option, the woman that eventually called me back asked for my reason for calling and I explained the situation, she was going to transfer me through to Technical Support, but she too had Technical difficulties and offered to call me back, I am still awaiting the Call!!!

I then rang and waited on the phone to be put through and finally got through to technical support after over an hour and a half on the phone, to be asked to switch my phone on and off, place the sim in another unlocked handset, which still had the same results poor service only 1-2 bars as measured by the handsets but call failures if calls are attempted!

I then rang again this morning and spoke to an arrogant gentleman, who when I explained that I now wish to terminate the Vodafone contract because of the poor customer service and Poor Network Coverage etc etc etc, he decided that rather than talking to me and trying to resolve the problem he would terminate the call.

I rang back again and after 25mins on hold spoke to another gentleman, he said he could see that I had called on Friday etc I explained I need something done about it sooner rather than later as I return to work tomorrow and need a phone! He said he would try chasing it up and call back within half an hour I am still waiting on the edge of my seat for this call as well!

I have kept my side of the contract agreement, as I have every month paid the $100-$150. As I am not able to use the phone due to extremely bad network coverage I will be terminating my contract and I will NOT be paying any further monies, as I am not getting what I paid for now! I have tried going through the right channels i.e. Technical support, however after talking to some of the belligerent, arrogant staff that you call service technicians, not to mention the unhelpful staff in the Vodafone stores, I wish to terminate the contract! Due to the poor dealing of this situation by Vodafone I have contacted the Telecommunications Industry Ombudsman, and will be contacting the ACCC.

If someone would like to contact me regarding the Issues I have outlined, please feel free.