Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10373 Someone from WA thinks vodafone is not very at 4 Jan 2011 04:21:35 PM
Ok first let me say this:
I am a vodafone Customer AND Employee (no - not one of the ones that can fix ur issues or give u discounts) Im not trying to pretend that vodafone has the best reception but god damn its cheap!! You want the best reception? go to telstra and pay $149 a month for what vodafone will include for $79. How come all these complaints only started on that saturday when the phones dropped off. If service is as bad as you all say it is why not complain earlier? Why not try to exit the contract within the first month? Im quite confident in saying that 90% of these complaints are just people trying to get out of thier contracts and get a new phone because they heard it was possible.
Flame me if you want but someone needed to say it.
I am a vodafone Customer AND Employee (no - not one of the ones that can fix ur issues or give u discounts) Im not trying to pretend that vodafone has the best reception but god damn its cheap!! You want the best reception? go to telstra and pay $149 a month for what vodafone will include for $79. How come all these complaints only started on that saturday when the phones dropped off. If service is as bad as you all say it is why not complain earlier? Why not try to exit the contract within the first month? Im quite confident in saying that 90% of these complaints are just people trying to get out of thier contracts and get a new phone because they heard it was possible.
Flame me if you want but someone needed to say it.
I am *NOT* trying to get a new phone out of this - I am merely highlighting and unacceptable issue I've experienced for 3 months now - my contract ends in 8 weeks anyway and I plan to go to Telstra - where yes I will get a new phone - and one that I can actually use!
What you are saying (and representing yourself as an employee) does not help the situation, but rather shows the chronic 'blame the customer' mentality that has got Vodafone in this mess in the first place. It is true that some people may be using this opportunity to falsely get out of their contracts - but I think many, if not vast majority do have legitimate concerns - ie. experiencing unreliable service.
Which 'that saturday' are you referring to? This website is was started by someone who was a new customer to Voda and experienced issues from the start and complained from the start. This was November through to early December. By the time he made the website, he'd already been put through the ringer by Vodafone 'Customer Care', they blamed his phone, his sim, even blamed him for trying to contact them.
Those others who had been with Vodafone for a long time had no cause to complain until the recent months (throughout 2010 especially later in the year) of deteriorating network service which your company tried to cover up.
No one here is suggesting Vodafone was always this bad - it wans't, which is why it is EXTRA disappointing for the long-time users of Vodafone as they feel betrayed by a company they had supported for so long.
You cant justify not giving someone a service they have paid for just because its cheaper? that's moronic talk if i have ever heard it.
I can see why you work at Vodaphone.
Try calling Vodaphone to complain, you will have to wait in line for hours and probably have to call back repeatedly and tell different people the same information over and over because the goddamn phones drop out.
The way i see it is like this:
If i buy a phone with intention of actually using for what it supposed to be used for and it only works half the time, well i would call that broken.
regardless of the price its broken.
So in my view someone needs to fix it.
It has been pointed out time and time again that Vodafone gives customers the best bang for their buck, but since they are not providing that service with no coverage, sms/mms arriving hours to days later, and continual dropped calls, that is why customers want to leave.
It makes no logical sense at all that they would leave for a free or discounted phone as the monthly fees at other providers is way more than Vodafone.
It's not your fault at all, but I do believe senior management made a big mistake when they decided not to communicate their network update and related outages to customers OR Voda staff..and as a result, staff unknowingly lied to customers. Also, I'm sure a multi-million..neigh, multi-BILLION dollar company, after going cheap and hiring off-shore call centres can afford to hire a few more and deal with this situation more appropriately from now on.
As for the comparisin in networks and vodafone being "cheap"......Perhaps You havent done your research of other companies. Virgin's rates are extremely comparible and they offer fantastic customer service, along with COVERAGE - as I sit here HAVING to use my partners "Virgin" mobile internet as my vodafone does not work at home!
Yeah its cheap, thats why i was sucked into signing a contract, but ever since i have i have had constant problems, with overcharging me on bills, cant use internet, cant get reception most of the time, get lots of voicemails when my phone never rang. now i realise its cheap coz its crap. how do they get off charging people $79 for NOTHING
now have new phone and still the same problems. Are you going to say that i have just "jumped on the hate Vodafone bandwagon"?
haha cheap? seriously? I really don't think that being charged over $180 a month for a phone I cant even use cos of the shit reception is cheap!!