26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10439 Someone from NSW thinks vodafone is absolutely shocking at 4 Jan 2011 09:29:43 PM
After 6 months of persisting with a third-world phone service with vodafone (calls going straight to voicemail even with full reception, constant dropouts especially that little bastard of a black spot in the eastern distributor in Sydney, non-existent or primitive internet speeds on 3G, text and picture messages arriving days late, almost constant "call failed" messages) and complaining about it with them and having nothing done, today after 6 hours of perseverence and threats of legal action, I finally had my contract cancelled and moved across to optus. this is after I lodged a complaint with the TIO.

My first attempt to cancel the contract at 9.30am this morning ended in an hour wait, and after finally getting through to someone and them transferring me to the disconnections department, the call dropping out. I then got a text message saying "we have tried calling you but cannot get through" which was the pinnacle of irony right there. My second attempt was a call that ended with "we are experiencing technical issues, try again later" and the call being disconnected. Called straight back, and left my number for a callback "within 30 mins". That callback happened several hours later.

When I finally did get put through to disconnections, originally I was told "we need to investigate the fault and you need to provide 3 examples of proof where these errors have happened, and this will take 7 days". when i turned around and threatened legal action on the basis that I run a restaurant business off my phone and every customer who attempts to book a table with me and cant will be documented and I would sue for loss of income, the rep yielded and said he would cancel my contract, however I would need to return my phone for them to cancel the contract! my plan had 6 months left, I replied by saying I would do no such thing and that given all the issues I had been having, the least vodafone could do was cut me loose and let me keep the phone for my troubles. After more insistence, he turned around and said "we will cancel your contract and you can keep the phone, however you will not be able to port your number across" which completely smacked of slash and burn. Again I told him he will do no such thing as my number was the business number that I use. Finally he said "ok, contract is cancelled, port across and when you get your final bill we will waive all charges once you call me and talk to me."

I was absolutely disgusted with their entire level of conduct over the whole thing. Never was an apology forthcoming, never would he listen to me unless I threatened legal action on Vodafone. I dont see a rosy future for Vodafone, they are as bad as 3 were when I wanted to cancel my service with them years ago when I was out of contract (the guy at 3 tried every trick to keep me on board even telling me that blackberry phones were "crap" to get me to use the motorola equivalent and stay with 3).

Never again will I use Vodafone, and I suggest to people having issues to lodge a complaint with the TIO and FIGHT HARD for having your contract cancelled. Dont take no for an answer, the people in cancellations have the authority to cancel contracts on the spot, DONT be abusive but DO threaten legal action and recovery of all costs and monies lost due to their failed excuse for a telecommunications service, and again DONT TAKE NO FOR AN ANSWER!.
4 Jan 2011 09:34:40 PM: Very sorry to hear about your frustrating experience. Hopefully you've seen the end of it! Please help us collect data by posting your wait times in the 'On Hold Again' section.