Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1045 Someone from WA thinks vodafone is Useless at 19 Dec 2010 06:04:54 PM
I've been with vodafail for about 7 weeks so far... and i'm horrified to think what i've gotten myself into. I've had so many of my customers emailing me saying they've been calling for hours and keep getting told my number is disconnected or out of service etc, strangely according to my phone i have full signal and i do get the occasional call.
I've had my sim card replaced due to MMS not working at all, It still didn't work immediately after the sim switch until about 3 days later. Then a couple of days after that it started working again.
Since then it only sporadically works, i've been into the vodafone store only to be told theres not much they can do and to call the support line... As i write this i've been on hold for passing 45 minutes now and still no sign of life.
Surely late on a sunday afternoon wouldn't be a peak period for them you would think...
At the same time i bought the phone i brought a car charger, 4 weeks after buying it, it failed and stopped charging the phone. Back to the Vodafone store i go.. only to be told we have to send it off and it could be 5-10 working days before its repaired or replaced. It's a bloody $20 charger, it should just be replaced on the spot. However even if they could do that as per usual there wasn't any in stock! I mean come on seriously vodafail, your taking in stupid amounts of money each month and declaring big profits and yet your network is just crap...
In addition i also suffer from the usual extremely slow internet service, delayed voicemail notifications, delayed text messages or messages that just never arrive.. random service dropouts. Last week i was in an area where according to there coverage map should have full 3g coverage. I couldn't get any mobile signal at all.
I've had my sim card replaced due to MMS not working at all, It still didn't work immediately after the sim switch until about 3 days later. Then a couple of days after that it started working again.
Since then it only sporadically works, i've been into the vodafone store only to be told theres not much they can do and to call the support line... As i write this i've been on hold for passing 45 minutes now and still no sign of life.
Surely late on a sunday afternoon wouldn't be a peak period for them you would think...
At the same time i bought the phone i brought a car charger, 4 weeks after buying it, it failed and stopped charging the phone. Back to the Vodafone store i go.. only to be told we have to send it off and it could be 5-10 working days before its repaired or replaced. It's a bloody $20 charger, it should just be replaced on the spot. However even if they could do that as per usual there wasn't any in stock! I mean come on seriously vodafail, your taking in stupid amounts of money each month and declaring big profits and yet your network is just crap...
In addition i also suffer from the usual extremely slow internet service, delayed voicemail notifications, delayed text messages or messages that just never arrive.. random service dropouts. Last week i was in an area where according to there coverage map should have full 3g coverage. I couldn't get any mobile signal at all.