26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10464 Someone from QLD thinks vodafone is crap at 5 Jan 2011 07:04:01 AM
I have bought Vodafone Mobile Broadband internet for 2 months now and I can't have a decent internet connection. I am paying money for the service but Vodafone doesn't seem to be concerned with it. Maybe, they should have just refunded the money for a failure service and then fix their system. I am very very frustrated with Vodafone!
5 Jan 2011 07:09:07 AM: Hope you are not on a plan with them!!!??? If you are you need to visit the TIO as soon as possible. Check out the How To Complain tab for more information. We also need your postcode to record your lack of coverage in the Your Coverage tab. Good luck!!!!
5 Jan 2011 07:18:56 AM: I felt terrible,.. I am on a plan for 12 months. I am thinking that I will have to pay early exit and cancellation fees. What is TIO? Thanks.
5 Jan 2011 07:22:52 AM: The telecommunications industry ombudsman. It's an office setup by the federal government and paid for by charging fees to the telcos that handles complaints against the telcos. They have the power to force vodafone to let you out of your contract and each time someone contacts the TIO against vodafone, vodafone pays a fine. The fine increase depending on how many steps you have to go through, so once you contact the TIO, vodafone would want to resolve your situation as fast as possible.
5 Jan 2011 07:39:40 AM: The TIO details are in the How To Complain tab at the top of the page.......sorry I should have mentioned that earlier!!!
5 Jan 2011 07:48:23 AM: Thanks. I'll do that.
5 Jan 2011 08:05:52 AM: Let us know how you get on!!!