26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10467 Someone from QLD thinks vodafone is at 5 Jan 2011 07:10:57 AM
Last month, for the first time, I was charged excess usage on my phone, even though I have $750 worth of call and text to use. I checked my Vodafone usage yesterday January 3rd to see how I was going since it reset on January 1st. Strangely, Vodafone maintains that I have used $140 worth of calls and texts (possible) but also maintains that I only have 993MB of Data left out of 2Gigs...strange indeed as I have not used any data at all since January 1st. So be careful regarding your bills. I have also been receiving txt bills for someone elses account, despite having made Vodafone aware of this in early December.
I have just phoned Vf Customer Service only to be told that their computers are down so they can't check anything for me for at least another 4 hours.
5 Jan 2011 07:56:03 AM: Oh my gosh!!!! What a horrid experience!! Also the biggest lie in the world is............the computers are down!!!! Check out the How To Complain tab at the top of the page and take your issue to the TIO. Good luck!!!!