26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10469 Someone from NSW thinks vodafone is Extremely at 5 Jan 2011 07:18:19 AM
I just want to cancel my month to month mobile broadband contract due to rubbish reception and it dropping out all the time and I was on hold for 1 hour and then the operator told me he did not have the authority to cancel the contract and a member of the 'cancellation team' had to call me back. How ridiculous. Im still waiting for the call. Looks like another hour or so on the phone.
5 Jan 2011 07:52:16 AM: I feel your pain.............!!!! We need your data (postcode) in the Your Coverage tab and you need to visit the TIO as soon as possible, your situation is simply not good enough with this shower. Check out the How To Complain tab for more information. In addition the On Hold Again? tab can record your waiting time(s) Good luck!!!!
5 Jan 2011 08:19:28 AM: I signed up for a month by month mobile broadband when I was inbetween moving houses and setting up fixed line internet. After I was finished and had cable internet I called up to cancel. In my case they offered me 3 months free instead of cancelling so I took it, but luckily I've never had any speed/coverage issues (I live/travel in and around Brisbane and Ipswich). They do make it difficult to cancel but you just need to be firm, calm and direct.