26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
10479 Someone from NSW thinks vodafone is No reception, cant call customer service at 5 Jan 2011 08:22:25 AM
I have recently moved to Tweed Heads and I have never had such a drama with vodafone. I am on a contractand it seems at 6pm everynight I lose all reception for about 3 hours I cant get any calls and then the next day at about 9am I receive voicemail messages form the night before. I tried to call customer service using the 1511 number and it wont connect. So I have to call the 1300 number and they said there is no service in my area to call the 1511 number. But when I tried calling from a pre paid number it works fine. Then when I get my bill at the end of the month there is a $20 call on it to them because I was on hold for 20 minutes at a time. I have been with vodafone for 10 years and it seems they only want to reward new customers and give nothing to customers that have been loyal to them.

Also they have stopped taking the money out by direct debit without my knowledge and sending me reminder bills in the mail demanding I pay the bill.

They really need to sort themselves out
5 Jan 2011 08:37:32 AM: has your credit card changed?
5 Jan 2011 08:47:48 AM: There are 2 numbers for customer care, 1555(free from Vodafone numbers) and 1300650410 which is not free. 1511 is the number for prepaid to recharge hence why it worked for your prepaid. Don't use the 1300 number and complain when you get charged when there is 1555 for free for existing customers(!).
5 Jan 2011 08:49:44 AM: Well not totally without your knowledge... they are sending you reminder bills after all.
5 Jan 2011 09:01:01 AM: Hello, I currently work in a Vodafone store and I must say that it extremely frustrating and incorrect when I hear "I have been with vodafone for 10 years and it seems they only want to reward new customers and give nothing to customers that have been loyal to them." I hear this a lot and just isn't true. In store we have a program that lists every deal or promotion currently running and there is a section that lists deals ONLY available to existing customers in addition to every other offer that's available to everyone.

Please keep your complaints fair and honest. Vodafone has had enough real issues (which they are working hard to fix) to comment on without resorting to exaggeration and fabrication.
5 Jan 2011 09:20:46 AM: (ibid) reply 4!

And yes, the only reason your direct debit would cease is if the card with which you initiated the contract has since expired and been replaced with a new one. When this happens you need to notify Vodafone so they can continue the direct debit.
5 Jan 2011 02:20:50 PM: Sorry im meant to say the 1555 number was not available in my area through my plan but was for pre paid customers. My bank details have not changed the whole time I have been with vodafone, they just stopped doing the direct debit. They only send a reminder bill when it gets to the point that they are going to send my details to a debt collector. And I have been to the local store to try and get the data cap added to my plan as stated on the website and when I did there was no one in the store that had heard anything about it. Then they just tried to make me upgrade my plan to a different one and told me i had to pay out the original contract to do it. I just received another bill today after being away for three weeks of the billing period without my phone and when I really did not use it when I had it and got charged $50 over what the cap price is. I dont know how they come up with their figures