26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10483 Someone from ACT thinks vodafone is at 5 Jan 2011 08:32:23 AM
transact do need to life their game a bit, i went in the transact store and they just wanted to blame Vodafone and wouldn't help me with my bill saying i need to speak to them!

But they cant help me i'm not with Vodafone i'm with transact, if i have a problem with my OPTUS home phone i don't go to TELSTRA just cause OPTUS use their lines!

Transact Fail! when are transact customers gonna get their on website for problems, or are we just being ignored by Adam!
5 Jan 2011 08:34:03 AM: Completely different topic, ADSL Broadband is a seperate issue, if you are having a problem with your ADSL Broadband, why don't you grow a pair and create your own site, instead of expecting others to do it for you.
5 Jan 2011 08:37:33 AM: Transact??? Transact WHO????? Don't blame Adam on your problems, build one yourself!!!
5 Jan 2011 08:43:17 AM: Ignored by Adam????? Get a grip matey!!!! Adam deals with Vodafail, if you want a specific website for your issues then...........build it yourself!!! Sheeesh............some people!!!
5 Jan 2011 09:04:39 AM: I never said anything about broadband, so many assumptions here
5 Jan 2011 09:08:30 AM: Yea whats the ADSL thing?? was that response for this post?
5 Jan 2011 09:11:08 AM: there have been many responses here of people with Optus or Telstra who feel they are being ignored, their is a huge focus on Vodafone and people who are having major issues feel left out and ignored, even by Joe public
5 Jan 2011 09:18:08 AM: there isn't actually a tel-co in the world that doesn't have customers experiencing issues with coverage, usually about 3%-5% of customers, a small percentage, and would make sense nothing works perfect, in Vodafone's case 5% would equate to over 400 thousand people! Much more than registered for the class action and 400 x the amount of complaints here!

Think it needs to be put into perspective!
10 Jan 2011 02:02:46 PM: Um, regarding the above comment - I'm sure all of the tel-co's in the world, but more specifically, Australia, experience 'issues with coverage'.
But this is just 'issues with coverage'.
If it was, there wouldn't be a public backlash, and a website like this.
This is ongoing, serious problems, with both coverage and customer service, and a company who is refusing to take ownership of the problem.
10 Jan 2011 02:04:03 PM: Sorry - that should read 'this isn't just 'issues with coverage'