Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10498 Someone from NSW thinks vodafone is at 5 Jan 2011 09:48:51 AM
Yesterday afternoon, I made 4 calls to Vodafone customer care (1555) to raise my concern over my mobile phone reception coverage.
1st call - I used the key pad prompts but failed to find one that satisfied my complaint and so chose my account. I was then advised I would have to call back later as Lara had experienced a problem....
2nd call - I was on hold for over 30 minutes when my call was answered however my reception cut out and the call ended. I have really bad coverage in inner Sydney...
3rd call - I went through the options again and when I was placed on hold, the reception cut out again and my call ended.... steaming mad...
4th call - I am now home. I began calling Vodafone when I left work, One hour ago exactly. I have hung up the call at 18 minutes on hold.
I tried to go to thewebsite to ask someone to call ME and had sooo much trouble trying to find a way to contact vodafone directly! It seems they have put everything in place so that we solve our own problems instead of bothering THEM!
Their service levels have dropped, phone coverage has dropped, but my call charges haven't... I think it's a breach of contract.. LET ME OUT!!!
1st call - I used the key pad prompts but failed to find one that satisfied my complaint and so chose my account. I was then advised I would have to call back later as Lara had experienced a problem....
2nd call - I was on hold for over 30 minutes when my call was answered however my reception cut out and the call ended. I have really bad coverage in inner Sydney...
3rd call - I went through the options again and when I was placed on hold, the reception cut out again and my call ended.... steaming mad...
4th call - I am now home. I began calling Vodafone when I left work, One hour ago exactly. I have hung up the call at 18 minutes on hold.
I tried to go to thewebsite to ask someone to call ME and had sooo much trouble trying to find a way to contact vodafone directly! It seems they have put everything in place so that we solve our own problems instead of bothering THEM!
Their service levels have dropped, phone coverage has dropped, but my call charges haven't... I think it's a breach of contract.. LET ME OUT!!!