Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10505 Someone from NSW thinks vodafone is at 5 Jan 2011 10:17:41 AM
I am a solicitor and have today sent the fourth piece of correspondence to Vodafone in relation to the same problems as everyone else. In the most recent letter (sent today) I have outlined all of the breaches of the trade practices act Vodafone has committed and advised them that I no longer recognise a legally binding contract between me and Vodafone and will no longer be using my mobile and no longer paying any account fees going forward.
5 Jan 2011 10:26:25 AM: can you post on here a copy of the letter; or a summary of the breaches for the assistance of other vodafone customers who want out if their service is unfit for purpose.