Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10526 Someone from NSW thinks vodafone is I thought I was the only one - it turns out I'm not! at 5 Jan 2011 10:53:20 AM
First - access to a line is a joke.
I live right near North Sydney and work in Sydney CBD, so when I look at my phone, I typically have nearly full reception. That is until I go to make a call. The minute I go to dial, reception drops out, so I virtually cannot use the phone. The same happens when someone dials in - I find out about it because they leave a message. And then, when I eventually do get a line, I almost never get to complete a phone call successfully as it drops out. And I live in the middle of Sydney. The middle of Sydney. There's plenty of reception, just insufficient capacity. On my plan I'm supposed to have up to $500 worth of 'free' calls a month - but there is almost no possibility of me ever using this, because I can almost never get a line. I'm on a 24 month contract which ends at the end of this year - then I'm out of there. Switching to Vodafone was the BIGGEST mistake I've ever made.
Second With the Phone - I bought my Nokia N97 last year. It was supposed to have a battery life of well over a week, even with 'normal' use - but I was lucky to get 24 hours out of it - even if I didn't use it. I changed all the settings to the lowest power options possible - and still the Battery would be dead within 24 hours. I went back to the store, adn they replaced the battery. But I still had the same problem. So I went back to the store and they replaced the whole phone. But still - the same problem. So I decdied to just live with it, and I have to charge it every night. Ironically I have an old Nokia - at least 5 years old - in which I have never changed the battery and it has better battery life than my new one.
I live right near North Sydney and work in Sydney CBD, so when I look at my phone, I typically have nearly full reception. That is until I go to make a call. The minute I go to dial, reception drops out, so I virtually cannot use the phone. The same happens when someone dials in - I find out about it because they leave a message. And then, when I eventually do get a line, I almost never get to complete a phone call successfully as it drops out. And I live in the middle of Sydney. The middle of Sydney. There's plenty of reception, just insufficient capacity. On my plan I'm supposed to have up to $500 worth of 'free' calls a month - but there is almost no possibility of me ever using this, because I can almost never get a line. I'm on a 24 month contract which ends at the end of this year - then I'm out of there. Switching to Vodafone was the BIGGEST mistake I've ever made.
Second With the Phone - I bought my Nokia N97 last year. It was supposed to have a battery life of well over a week, even with 'normal' use - but I was lucky to get 24 hours out of it - even if I didn't use it. I changed all the settings to the lowest power options possible - and still the Battery would be dead within 24 hours. I went back to the store, adn they replaced the battery. But I still had the same problem. So I went back to the store and they replaced the whole phone. But still - the same problem. So I decdied to just live with it, and I have to charge it every night. Ironically I have an old Nokia - at least 5 years old - in which I have never changed the battery and it has better battery life than my new one.