Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10540 Someone from VIC thinks vodafone is Very Fail at 5 Jan 2011 11:14:05 AM
mobile calls drop out after a few minutes. Texts received hours after they were sent.
I have a mobile broadband card that goes for weeks without getting a signal and customer service says there is no problem in the area yet local Vodafone shop is collecting a list of names of people with problems.Customer service have suggested moving compuer outdoors to local park where there coverage map says there is a pocket of reception - when I asked where should i plug in desktop compuer when I got to park - cutomer service agent became confused.
I have a mobile broadband card that goes for weeks without getting a signal and customer service says there is no problem in the area yet local Vodafone shop is collecting a list of names of people with problems.Customer service have suggested moving compuer outdoors to local park where there coverage map says there is a pocket of reception - when I asked where should i plug in desktop compuer when I got to park - cutomer service agent became confused.