Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10570 Someone from NSW thinks vodafone is Mammoth Fail! at 5 Jan 2011 11:48:31 AM
I get next to no signal in my current house, my old house, my workplace, or indeed anywhere else I frequent. I live/work/socialise in and around the Sydney CBD! I never step outside of a Vodafone 'strong' network service area and yet I suffer dropped calls (including several when I'm on the phone to 1555... Oh, the irony!), text messages that refuse to send immediately, picture messages that are often received 8 or more hours later by the recipients, and consistently blown out bills from repeatedly re-making calls and attempting to send text messages multiple times. My last website complaint got a response from this alleged 'taskforce' of Vodafone's requesting the following information:
�Mobile number and alternate contact number
�PIN to authorise access to your account, this is generally a 4 digit number
�Full Name
�Handset Make and Model - if iPhone, please ensure latest software update has been made
�Fault Address Line 1 - Street #/Name/Type
�Nearest Cross Street?
�Fault Address Line 2 - Suburb
�Fault Address Line 3 - State/Country
�If in a multi storey building, what level?
�Successful calls previously at same location? Y/N
�When did this issue begin?
�Successful calls currently at other location? Y/N
�Does the sim card have the same issue at the same location in a different Handset?
�Type of coverage that is now showing on the handset? 2G or 3G?
�Have you tried manually selecting 2G or 3G?
�How many bars of coverage is showing on the device?
�Examples within 72 hours for dropped or failed calls (time and date)
�Provide the called number for Failed calls,Dropouts
Ummm, are you serious?! I have work, uni, life, etc. to be going on with- I absolutely don't have the time nor the patience to write you an essay proving what is wrong with your own network when you already know!! I think it is a disgusting way to operate a business to put the onus of proving adequate or inadequate service onto your customers instead of yourselves.
So disappointed and frustrated, Vodafone. And my wireless internet stick was equally awful to the point where I no longer even try to use it- it frustrates me to the point of distraction.
I cringe when I pay bills- I resent giving the money to Vodafone for such sub-par service.
�Mobile number and alternate contact number
�PIN to authorise access to your account, this is generally a 4 digit number
�Full Name
�Handset Make and Model - if iPhone, please ensure latest software update has been made
�Fault Address Line 1 - Street #/Name/Type
�Nearest Cross Street?
�Fault Address Line 2 - Suburb
�Fault Address Line 3 - State/Country
�If in a multi storey building, what level?
�Successful calls previously at same location? Y/N
�When did this issue begin?
�Successful calls currently at other location? Y/N
�Does the sim card have the same issue at the same location in a different Handset?
�Type of coverage that is now showing on the handset? 2G or 3G?
�Have you tried manually selecting 2G or 3G?
�How many bars of coverage is showing on the device?
�Examples within 72 hours for dropped or failed calls (time and date)
�Provide the called number for Failed calls,Dropouts
Ummm, are you serious?! I have work, uni, life, etc. to be going on with- I absolutely don't have the time nor the patience to write you an essay proving what is wrong with your own network when you already know!! I think it is a disgusting way to operate a business to put the onus of proving adequate or inadequate service onto your customers instead of yourselves.
So disappointed and frustrated, Vodafone. And my wireless internet stick was equally awful to the point where I no longer even try to use it- it frustrates me to the point of distraction.
I cringe when I pay bills- I resent giving the money to Vodafone for such sub-par service.
Perhaps it is just to discourage complaints, they make the process so long winded.
It is a laugh they want an alternate number to call you on :they obviously realise they may not reach you on your Vodafone number due to their crappy network.