Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10576 Someone from QLD thinks vodafone is Very Fail at 5 Jan 2011 11:55:09 AM
I have had issues for the past 6 months with data and MMS. I have been with vodafone for many years but it is has only been when i got my Iphone, 6 months ago and actually started using my phone for things other than calls and text :)
At first I thought the slow data was just part and parcel of it being through a mobile phone, but then MMS message became 50/50 as to if i got them or not. I rang vodafone and was advised to try it in a different phone as my Iphone may be having some issues. So i went and bought a cheap vodafone prepaid handset and put my sim in. I tried this out for just over a month with the same issues as the Iphone. So i rang again and was told to go into a store and they would help me out. I went into the store and spoke to a guy that didnt seem to interested in helping but he spoke to me about a sony ericsson and he advised i shouldnt have an issue with it. Waited until start of November and thought I would give it a go and ordered it. When I received it I still had the same issues. I rang the call centre again only to be told try another phone - I advised them that this was now my third phone in less than 6 months so it could not be that - they then told me to go into the store and get a new sim card as it was probably just because the one I had was old. So I went into the store and got this new sim and this did not fix the problem either. So I rang back and was told that they would escalate the issue and would get back to me (this was the end of november 2010), they also told me that there was no issue with their network and it was probably going to turn out to be an issue on my end - kind of rude they way they said it too.
Anyways I got a voicemail to call them back at the start of December and try to do so throughout the whole of December but the wait times were just too much to set aside the time.
Finally got ahold of someone today 5th Jan who tried telling me all the same things the last people did (i.e that it was my phone or my location or my settings) I told them to look at my notes and that I had been through this and three phones. They went silent and only then said that they were having some issues, didnt know when it would be fixed and would not offer anything to make up for running me around and three phones later as he advised it was my choice to follow their technical trouble shooting requests.
I think I have given them a fair go to be honest and resonable with me as a customer, I think it is time to go somewhere else.
Thanks also to vodafail for letting me have somewhere to vent :)
At first I thought the slow data was just part and parcel of it being through a mobile phone, but then MMS message became 50/50 as to if i got them or not. I rang vodafone and was advised to try it in a different phone as my Iphone may be having some issues. So i went and bought a cheap vodafone prepaid handset and put my sim in. I tried this out for just over a month with the same issues as the Iphone. So i rang again and was told to go into a store and they would help me out. I went into the store and spoke to a guy that didnt seem to interested in helping but he spoke to me about a sony ericsson and he advised i shouldnt have an issue with it. Waited until start of November and thought I would give it a go and ordered it. When I received it I still had the same issues. I rang the call centre again only to be told try another phone - I advised them that this was now my third phone in less than 6 months so it could not be that - they then told me to go into the store and get a new sim card as it was probably just because the one I had was old. So I went into the store and got this new sim and this did not fix the problem either. So I rang back and was told that they would escalate the issue and would get back to me (this was the end of november 2010), they also told me that there was no issue with their network and it was probably going to turn out to be an issue on my end - kind of rude they way they said it too.
Anyways I got a voicemail to call them back at the start of December and try to do so throughout the whole of December but the wait times were just too much to set aside the time.
Finally got ahold of someone today 5th Jan who tried telling me all the same things the last people did (i.e that it was my phone or my location or my settings) I told them to look at my notes and that I had been through this and three phones. They went silent and only then said that they were having some issues, didnt know when it would be fixed and would not offer anything to make up for running me around and three phones later as he advised it was my choice to follow their technical trouble shooting requests.
I think I have given them a fair go to be honest and resonable with me as a customer, I think it is time to go somewhere else.
Thanks also to vodafail for letting me have somewhere to vent :)