I ordered an iphone over the website on a plan, i received it 2 weeks late. that was fine. I had the phone for a week, was working excellent. I went to sign onto the vodafone website and noticed my name wasnt correct on my account page, all of the information was wrong.
I rang vodafone and was onhold for an hr, finally got through to them and they couldnt help me, because my name was wrong on the account.
I hang up rang again, same reply, so i asked to speak to someone higher.
They said, they would change the details, no problem, it may take 48 hrs to change.
I checked every day for 2 weeks and still no change, so i rang them again.
I was then told my bill was due, and it was exceeding $2000, (and still under another name) I explained that i hardly used it, and no way it could be that much, and that it was still showing up under another name, address, phone number the lot.
I go annoyed at the person i was talking too because they kept saying to come in and show id and they'll fix it - which i couldnt do because i live 5 hrs away from a vodafone store.
they said email your details and ID and they'll fix it up and ring back within 2 days.
I did. They didnt. (SHOCK HORROR!!)
I went to call them after the 2 days and i couldnt make a call.
I had no service, nothing.
I got someone too call my number, and it said it was not connected.
I was furious!
I rang vodafone back from a different phone, and they said politly - Sorry theres nothing i can do. Bring your phone into a store and we'll take it from there.
Almost 'doing my block in' i explained once again i couldnt do it living so far away from a store.
I was asked several times during the same phonecall to bring it into the closest store.
by this stage i was so annoyed, and was ready to hit the closest person.
I asked to speak to her superviser. She said sorry, but theres nothing she can do, and the superviser wouldnt be able to help. I said put the superviser on now.
Spoke to the superviser, she was helpful - well so it seemed.
She said that there had been a mix up with the account and she'll contact me in a weeks time when it will be sorted out.
I waited 3 weeks! in that time i brought a new phone NOT FROM VODAFONE!
I finally got the call, and i went off my head at the poor women.
She said well theres nothing we can do without your ID.
I said, my id is on file, ive sent it in. i will do it again.
i was emailed from the fraud people and was told to send my id into them and they'll get back to me with 2 weeks.
At least they were on time.
I was then told, there was a mix up with the accounts, and i was still under contract for 12 months and on a plan.
finally my iphone was up and running again.
it worked well for a couple months, then i had an accident, apparently water and phones dont work together real well. I am still waiting to hear back from vodafone - though i wont hold my breath.
I put my sim into a different phone.
hopefully they get back to me before my contract is up.