26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10608 Someone from QLD thinks vodafone is at 5 Jan 2011 12:59:46 PM
I've been a customer for 10 years and had previously been their walking billboard of advertising. Loved them. Reception even in small regional towns. Since January 2010....rubbish. I was advised my handset was too hold and to upgrade. I wanted to buy an iphone outright. I was convinced to get it for close to nothin on a plan and my $79 cap would provide me more than I'm currently getting. Rubbish, bills for $500 per month later proved my old school contract was far superior. Then to add to this, my reception has not improved...perhaps worse. Messages sending and received days late (if at all). Emails not sending. Dropped calls. And what do I need to do...and endless list of tasks...still getting no where.
To make matters worse I recently had voice surgery and haven't been able to speak...Vodafail single handedly took away my only communication means of texting and emails. Way to go...feeling so isolated.
PS using Virgin broadband to write this. Excellent service.