Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10611 Someone from VIC thinks vodafone is /wrist at 5 Jan 2011 01:02:38 PM
Uers on infinite cap plan be aware! -
I am on a $65 plan and this should entitle me to all of $65 value. Apparently not according to vodafone. I only noticed this as im in the habit of constantly checking all my plans(home internet/mobile) on my iphone app. The app said i had $2.00 left on the cap when i know i still had around $10.00. So i double checked the calls and calculated that i still have $10.00 credit but vodafone site still said i have $2.00. So i decided to call customer care and was on hold for more that 20 min (No Surprise there!!). I finally get to speak to the operator and got her to double check all the calls. Had to ask her to calculate it 3 times before she got the amount right. You would think these guys are good in maths. Anyway she confirmed the right amount after the 3rd time and said that the remaining amount was all going to gst(gst is extra) and that didnt sit right with me. She then went on to say that this would have been mentioned in the terms and conditions. I then told her that no mention of this in the terms and conditions. If you advertise $65 plan you are entitled to all of it. She then wanted to know if i signed it online or at the store which i thought was stupid as to why would the contracts differ if you signed it online or at the store. I then asked her to go through the contract and if she did find where its mentioned that gst is not included then i was happy to let this go. She then put me on hold for another 25 mins and came back to confirm that i was right and i was entitled to the whole $65 and that although the online site was showing i had $2.00 owing i would not be billed extra (as i still had $10.00 owing). I also got her to send me a msg from 1555 number stating that I will get the full amount of $65 which includes gst.
So people, if you are on a cap plan please check regularly as you could be paying more than you have too.
I am on a $65 plan and this should entitle me to all of $65 value. Apparently not according to vodafone. I only noticed this as im in the habit of constantly checking all my plans(home internet/mobile) on my iphone app. The app said i had $2.00 left on the cap when i know i still had around $10.00. So i double checked the calls and calculated that i still have $10.00 credit but vodafone site still said i have $2.00. So i decided to call customer care and was on hold for more that 20 min (No Surprise there!!). I finally get to speak to the operator and got her to double check all the calls. Had to ask her to calculate it 3 times before she got the amount right. You would think these guys are good in maths. Anyway she confirmed the right amount after the 3rd time and said that the remaining amount was all going to gst(gst is extra) and that didnt sit right with me. She then went on to say that this would have been mentioned in the terms and conditions. I then told her that no mention of this in the terms and conditions. If you advertise $65 plan you are entitled to all of it. She then wanted to know if i signed it online or at the store which i thought was stupid as to why would the contracts differ if you signed it online or at the store. I then asked her to go through the contract and if she did find where its mentioned that gst is not included then i was happy to let this go. She then put me on hold for another 25 mins and came back to confirm that i was right and i was entitled to the whole $65 and that although the online site was showing i had $2.00 owing i would not be billed extra (as i still had $10.00 owing). I also got her to send me a msg from 1555 number stating that I will get the full amount of $65 which includes gst.
So people, if you are on a cap plan please check regularly as you could be paying more than you have too.
Exclusions: Ask Anything, Premium TXT numbers & services, International Roaming
Data Overage, Call Screen
Social Access (facebook twitter etc): free and unlimited:
T&C: Minimum costs and early termination charges for termination within the contract term apply. Additional charges are payable for excluded services and usage exceeding the Included Value. Any unused Included Value is forfeited at the end of the monthly billing period. Call charges are rounded up to the nearest cent before GST is included.
Hope that helps