26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10620 Someone from QLD thinks vodafone is Dropping the ball. Terible Website too. at 5 Jan 2011 01:26:25 PM
I have been a customer of Vodafone for the entire time I have had a mobile phone (14 years). When the company was smaller with less customers it was cool and reliable. Now that its a behemoth with millions of customers it is collapsing under its own weight.
My main complaints are the terrible data reliability. Works one minute for a few hundred kb and then stalls and won't work again for the next hour. It would be better if it didn't work at all. The other major problem I have is the useless Vodafone website. Half the time this isn't working and wont take credit card payments or display account details. It can't be that hard to get this right? Oh and how about an Iphone account app? You have enough customers with Iphones?