Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10625 Someone from NSW thinks vodafone is :@ at 5 Jan 2011 01:36:22 PM
I have a USB internet plan with Vodafone. When I first got it, the speed was amazing - faster than some of my friends using ADSL2+ broadband. About 2 months ago the internet would drop out at 8pm on the dot every day for a week and no matter what I did I couldn't get it back. Then for a week or so I couldn't connect at all. I tried to call Vodafone customer service and got circled around with everyone telling me I had come through to the wrong section (because apparently post paid mobile broadband doesn't even have a section) so I eventually hung up to try again and 'Lara' glitched up and I couldn't get through at all. I eventually gave up and just tethered the internet from my iPhone. THEN about a month ago my connection speed dropped to less than dial up - especially if I was using something like SKYPE that doesn't use much bandwith at all. I would have full reception in that little satilite tracker but it appeared as if I had no connection at all some of the time. I didn't want to have to deal with the customer service people again so I went into the store to ask about it. The kind lady appologised for the service as she'd obviously had quite a few people coming in and complaining. She explained to be that if I call up customer service then they can guide me through some steps to change a few settings on my computer and if that doesn't work they will cancel my plan with no financial penalty. I think I am going to take my laptop into the Vodafone store and they can pay for the phone call, however long it may be, to a 1300 number because luckily for me, my phone is not with Vodafone.
The reason I did this was out of frustration with Vodafail India. I posted about this yesterday & I'll give the link at the end of this post. What they did a few weeks ago was to offer me a new $29 plan @ 12 months. On that same call I pulled the plug on my Vodafail G3 broadband service due to a lack of a connection for 4 days? I signed up with Virgin. My phone/sim was working fine, I was on that same phone (after waiting 70min)for "SERVICE". What made a difference was the prospect of losing another customer. Vodafail has a "special" department & their people there can authorise concessions, as revealed when I asked about that. However what they did was put me off the air for 3 + days? All they said was that I should have a phone service within 24 - 48 hours. By that stage I was just plain tired, so I did'nt think that it was'nt right until later. There was no way I was going to call LARA again. What I think should have happened was that my working sim would have been transferred over with my same phone nunber? What they did however,was to allocate me a new sim card(= new coded number)? How they were going to get that sim card to me from India was beyond me? Perhaps teleport it like they did in Star Trek (beam me up Scotty)? I only realised their blunder when at the Vodafone shop the salesgirl(on the dealer hot line) had to ID my existing sim, cancel the Indian sim & ID a new sim provided by the shop. Alls been fine since then no drop outs or anything. I'm using a basic Nokia flip phone.
Previous post ref: 10188 Sweet & Sour dated: 4 Jan.2011 03:36:57am
WHAT WOULD BE MORE EFFECTIVE WITH ALL THE PROBLEMS EVERYONE IS HAVING WITH VODAFAIL IS INSTEAD OF TAKING A LEGAL CLASS ACTION IS TO CUT OFF THE MONEY SUPPLY TO THEM. A CLASS ACTION OF DISOBEDIENCE, LIKE BE PREPARED TO PAY THEM, AS PER YOUR CONTRACT BUT NOT UNTIL THEY GO BACK TO A BETTER NETWORK (MORE EXPENSIVE FOR THEM). THE CORE OF THE PROBLEM HERE IS THAT THEY ARE CUTTING CORNERS IN THAT NEVER ENDING SEARCH FOR INCREASED PROFIT. LIKE THEY'VE ALREADY DONE WITH THEIR G3 NETWORK. PERHAPS AS AN INTERIM MEASURE FOR THE "CAMPAIGN" BUY A BASIC PHONE AND A LESS EXPENSIVE SERVICE E.G. SAVVYTEL. I'M SURE THAT IF 30,000+ CUSTOMERS STOPPED PAYING THEIR BILLS & STOPPED USING THEIR NETWORK = NO PHONE CALLS, COUPLED WITH BROAD MAINSTREAM PUBLICITY ( HOW ABOUT DISRUPTING THE VODAFAIL SPONSORED CRICKET FOR EXAMPLE?) THEY'D BE REACTING QUICK SMART.
A RELEVANT PHRASE HERE IS "MONEY TALKS & BULLSHIT WALKS".